First customer support hire at Statuspage.io, acquired by Atlassian. Built help center, processes, workflows, and implemented tools to scale customer support. Rolled out a set of “customer support values”, reduced first-response time by 30%, and trained a team of 40 sales reps.
Implemented post-purchase customer onboarding flow & produced a series of getting started guides and videos. Conducted best practices workshops onsite and remotely and helped nurture and grow accounts. Worked alongside marketing as a product evangelist.
Managed the design and development of over 30 websites and custom web applications built on Drupal, Wordpress, and Salesforce. Conducted discovery calls, content strategy, and met deadlines and budgets. Managed bookings and logistics for multiple events.