Customer Support

First customer support hire at multiple SaaS startups. Built help centers, processes, workflows, and implemented tools to scale top-notch customer support programs. Rolled out a set of “customer support values”, reduced first-response time by 30%, and worked 1:1 with enterprise customers.

Work done while working at mLevel and Atlassian Statuspage.

Customer Success

Implemented post-sales customer on-boarding flow + produced a series of getting started guides and videos. Conducted best practices workshops onsite and remotely.

Work done while working at Atlassian Statuspage.

Project Management

Managed the design and development of over 30 websites and custom web applications built on Drupal, Wordpress, and Salesforce. Conducted discovery calls, content strategy, and met deadlines and budgets.

Work done while working at Horton Group and Appiphony.