I’ve contributed over 100 blog articles to various publications. Writing topics include customer support, software testing, software development, workplace culture, and occasionally travel. #1 Google search ranking article for a client-designated keyword, wrote top performing blog article driving a 320% increase in traffic, helped grow page views from 0 to 50k per month.
Gathered insights from customers, collaborated with editor on final draft.
High-performing blog, holding “featured snippet” status for keyword and earning thousands of views per month.
Fun project in collaboration with Roadtrippers.com and Holiday Inn. Writing + photography.
Featured article for popular customer support blog.
I have experience building product documentation from the ground up and maintain docs throughout the evolution of the product. Implemented in-app contextual help content. Experience with technical topics such as email deliverability, single-sign-on, and front-end development.
I’ve contributed to a number of other writing projects including website copy, email copy, and video scripts. Wrote email onboarding series resulting in increased engagement. Wrote copy for in-app onboarding flow.