I’ve contributed over 100 blog articles to various publications. Writing topics include customer support, software testing, software development, workplace culture, and occasionally travel. Big wins include:
Wrote a #1 Google search ranking article for a client-designated keyword.
Wrote top performing blog article driving a 320% increase in traffic.
Contributed several articles to company blog helping to grow page views from 0 to 30k per month.
Gathered insights from customers, collaborated with editor on final draft.
High-performing blog for TestLodge using designated keyword.
Fun project in collaboration with Roadtrippers.com and Holiday Inn. Writing + photography.
Best practices content for e-learning product.
I have experience building product documentation from the ground up and maintain docs throughout the evolution of the product.
Implemented in-app contextual help content to help users where they’re at.
Wrote on technical topics such as email deliverability, single-sign-on, and front-end development.
In addition to writing blogs and technical documentation, I’ve contributed to a number of other writing projects including website copy, email copy, and video scripts.
Wrote email onboarding series resulting in increased engagement.
Wrote and produced getting started explainer videos resulting in decreased evaluator questions.
Wrote copy for in-app onboarding flow.