Blog Writing

I’ve contributed over 100 blog articles to various publications. Writing topics include customer support, software testing, software development, workplace culture, and occasionally travel. Big wins include:

  • Wrote a #1 Google search ranking article for a client-designated keyword.

  • Wrote top performing blog article driving a 320% increase in traffic.

  • Contributed several articles to company blog helping to grow page views from 0 to 30k per month.

Technical Writing

I have experience building product documentation from the ground up and maintain docs throughout the evolution of the product.

  • Implemented in-app contextual help content to help users where they’re at.

  • Wrote on technical topics such as email deliverability, single-sign-on, and front-end development.

Copy Writing

In addition to writing blogs and technical documentation, I’ve contributed to a number of other writing projects including website copy, email copy, and video scripts.

  • Wrote email onboarding series resulting in increased engagement.

  • Wrote and produced getting started explainer videos resulting in decreased evaluator questions.

  • Wrote copy for in-app onboarding flow.