I was invited to speak on a panel about bridging the gap between customer support teams and product teams.
Success Coaching Panel: Helping the product team understand customer needs →
Interview with Remote Habits →
I transitioned to working remotely full time 4 months ago. I’ve worked with freelance clients remotely for many years, but transitioning to full time remote has been a big change. I recently chatted with Remote Habits about how I prepared this change and what I’ve done to make remote work, well, work.
Read the article on Remote Habits here.
Software GR Presents Jake Bartlett: Software Breaks: Incident Communication 101 →
I was invited by the Software Grand Rapids group to speak at one of their events on the topic of incident management in software.
Interactive Workshop: Support Driven Expo in Portland, June 21 and 22!
Myself and my colleague hosted a series of workshops about how to create an incident response plan.
Panel Discussion: How support teams can influence product changes
Help Scout invited me to discuss how to utilize customer feedback for actionable insights.