I started freelance writing in 2009, writing music biography snippets for an entertainment website.

In 2011, I discovered the software as a service (SaaS) space, and I’ve been lucky to have had an enjoyable and rewarding career ever since. As the first customer-facing hire at several startups, I understand what it takes to build customer support and success from the ground up.

While working in customer support and success, I continued to freelance on the side, picking up random writing projects here and there. I always dreamed of leaving the corporate grind and focusing on freelance writing.

In 2022, I left my job as the head of Customer Success and have been freelancing ever since. Today, I’m lucky to spend much of my time writing for customer-centric SaaS companies about topics such as customer support, communication, entrepreneurship, software testing, incident management, and more.

Outside of work, I love to hike, play drums, record music, watch documentary films, and dabble in photography.

Education, certifications, training

Bachelor of Arts from Belmont University | Nashville, TN
Front-end development bootcamp at General Assembly | San Francisco, CA
Leve 1 and Level 2 Certified Customer Success Manager from Success Hacker | San Francisco, CA & Remote