Customer Success Manager | Atlassian Statuspage

I always have my eye on quality and ear to the customer.  As an early employee at Statuspage, I joined Atlassian when we were acquired in July 2016. Since then, I have played a fundamental role in integrating Statuspage Customer Support.


Jake takes initiative, has great ideas, and is up-to-date on the latest technologies and trends. He really cares about the customer; from their experience with the product to their experience with the company.

— Jamie Silva, Product Owner / Previous Manager

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Featured Webinar Panelist

Learn how support teams can be detectives and influence product decisions through qualitative and quantative data. 


SupConf  2017 Speaker

Acquisitions are exciting, stressful, and scary.  I talk about my experience going from a team of 12 to over 2,000.