As the first customer support hire, I was responsible for procuring, configuring, and managing our Zendesk implementation.
I was the main technical doc writer and trained other support agents on the platform about writing and managing docs.
FireHydrant.io Docs
I joined FireHydrant as the Customer Success Team Lead. In addition to building and growing a team, I was heavily involved in writing and managing product documentation.
I also planned and executed our migration of docs from Intercom to Zendesk.
TestLodge Docs
I was hired by TestLodge to build out their product documentation.
Since launching the docs, I’ve helped make updates to them, and improvement the hierarchy and site organization.
Statuspage.io Docs
As the first dedicated customer-facing hire at Statuspage, I was responsible for writing new docs and updating existing docs.
After being acquired by Atlassian, I helped facilitate the migration of our docs to Confluence.
