Software GR Presents Jake Bartlett: Software Breaks: Incident Communication 101 →

January 3, 2020

I was invited by the Software Grand Rapids group to speak at one of their events on the topic of incident management in software.

17 customer service traits to hire for →

December 20, 2019

A great customer experience starts with a great employee experience

October 22, 2019

Source: https://lumoa.me/blog/employee-experience

The art of following up with customers →

August 30, 2019

How to work with a coworker you just don't get along with →

June 4, 2019

8 mistakes that negatively impact Customer Effort Score →

February 26, 2019