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Jake Bartlett
Customer experience content for startups and SaaS companies
Home
About
Work
Testimonials
Contact
Blog Articles
Featured
Agent satisfaction score: what is it and how to measure it?
How to break up with a client professionally
10 Zendesk apps that every support team needs in 2024
Streamlining the agent onboarding process
Customer Experience Optimization: What Is It & Actionable Steps
How Product Ops can help create a better Customer Experience
What is End to End Testing?
What is the Software Testing Lifecycle (STLC)?
An Introduction to Support Queue Management
What is Regression Testing?
An overview of the Software Development Lifecycle (SDLC)
An Introduction to Mind Maps in Software Testing
What is Smoke Testing?
8 Ways to Measure Your Customer Service Knowledge Base Success
The Top Defect Management Tools
A helpful guide to support enablement
6 Habits of customer service oriented companies
How to build customer relationships that last a lifetime
Customer churn: 7 ways to stop attrition in its tracks
How to write great product release notes - the ultimate guide
How to successfully introduce product changes
Building a better customer experience with segmentation
Should you share your product roadmap publicly?
How to create a culture of customer advocacy
How to ask for a customer referall
17 customer service traits to hire for
A great customer experience starts with a great employee experience
The art of following up with customers
How to work with a coworker you just don't get along with
8 mistakes that negatively impact Customer Effort Score
Technical Documentation
Featured
mLevel Docs
FireHydrant.io Docs
TestLodge Docs
Statuspage.io Docs
Speaking Opportunities
Featured
[Podcast] Customer Experience Leaders Chat: The Importance of Release Readiness
Success Coaching Panel: Helping the product team understand customer needs
Interview with Remote Habits
Software GR Presents Jake Bartlett: Software Breaks: Incident Communication 101
Interactive Workshop: Support Driven Expo in Portland, June 21 and 22!
Panel Discussion: How support teams can influence product changes
![[Podcast] Customer Experience Leaders Chat: The Importance of Release Readiness](https://images.squarespace-cdn.com/content/v1/56391112e4b040668671f32a/1603396162894-IE1GSZKQQTPXOSPV2137/Image+2020-10-22+at+3.48.41+PM.png)
